Yuliasti, Nadia, and Verry Cyasmoro. “Pengaruh Kualitas Pelayanan, CRM Dan Citra Merek Terhadap Loyalitas Tamu Menginap Di Hotel Horison Ultima Bekasi”. eCo-Buss 6, no. 1 (August 10, 2023): 238–252. Accessed November 22, 2024. https://jurnal.kdi.or.id/index.php/eb/article/view/775.