Yuliasti, N. and Cyasmoro, V. 2023. Pengaruh Kualitas Pelayanan, CRM dan Citra Merek Terhadap Loyalitas Tamu Menginap di Hotel Horison Ultima Bekasi. eCo-Buss. 6, 1 (Aug. 2023), 238–252. DOI:https://doi.org/10.32877/eb.v6i1.775.