Web-Based IT Helpdesk Ticketing System at PT. Dayacipta Kemasindo
Helpdesk, IT, Ticketing, Web
An IT helpdesk is a software or system that helps users troubleshoot their IT facility through one or more points of contact. Then, it allows users to troubleshoot, track their problems, and get help with products or services. PT Dayacipta Kemasindo, in carrying out administrative processes, and work in the office, cannot be separated from the use of IT, so if there is a problem with IT facilities, it requires assistance from the IT department. However, there are several problems, one of which is that the department that reports disturbances and damage often does not know how long it will take for their issues to be handled because the process of queuing for work is not clearly visible, so it seems relatively slow. The purpose of this research is to develop an IT Helpdesk system for trouble reporting and monitoring repair work. The result of this research is a system that can be used by the IT department to help monitor incoming assignments and work.
S. I. Adam, J. H. Moedjahedy, and O. Lengkong, “Pengembangan IT Helpdesk Ticketing Sistem Berbasis Web di Universitas Klabat,” CogITo Smart J., vol. 6, no. 2, pp. 217–228, 2020, doi: 10.31154/cogito.v6i2.273.217-228. DOI: https://doi.org/10.31154/cogito.v6i2.273.217-228
A. Mustopa, “Sistem Informasi It-Helpdesk Pada Universitas Amikom Yogyakarta Berbasis Web,” JIKO (Jurnal Inform. dan Komputer), vol. 2, no. 2, p. 93, 2017, doi: 10.26798/jiko.2017.v2i2.71. DOI: https://doi.org/10.26798/jiko.2017.v2i2.71
U. A. Rachmawati, S. Adam, and S. H. Alwi, “Pembangunan Helpdesk Ticketing System Berbasis Web (Studi Kasus: Universitas Yarsi),” J. Teknol. Inf. Yars., vol. 6, no. 1, pp. 19–24, 2019, doi: 10.33476/jtiy.v6i1.597. DOI: https://doi.org/10.33476/jtiy.v6i1.597
et all Ridwan, Mohammad, “Penerapan Helpdesk Ticketing System Dalam Penanganan Keluhan Penggunaan Sistem Informasi Berbasis Web,” J. Tek. Inform., vol. 7, no. 1, pp. 71–82, 2019.
S. Syofian and A. Winandar, “Aplikasi Helpdesk Mendukung Sistem Ticketing,” J. Teknol. Inf., vol. 4, no. 1, pp. 1–7, 2017, [Online]. Available: http://ejournal.urindo.ac.id/index.php/JTI/article/view/264/239.
R. I. Manopo, H. F. Wowor, and A. S. M. Lumenta, “Perancangan Aplikasi Help Desk Di UPT-TIK Unsrat,” J. Tek. Inform., vol. 8, no. 1, 2016, doi: 10.35793/jti.8.1.2016.12460. DOI: https://doi.org/10.35793/jti.8.1.2016.12460
E. Rachmawati and M. K. Suhendra, S.Kom, “Web-Based Ticketing System Helpdesk Application Using CodeIgniter Framework (Case Study: PT Commonwealth Life),” Int. J. Comput. Sci. Mob. Comput., vol. 7, no. 12, pp. 29–41, 2018.
Rosdiana, F. Agus, and A. H. Kridalaksana, “Menggunakan Google Maps Api,” J. Inform. Mulawarman, vol. 10, no. 1, pp. 38–46, 2015. DOI: https://doi.org/10.30872/jim.v10i1.24
A. A. Wahid, “Analisis Metode Waterfall Untuk Pengembangan Sistem Informasi,” J. Ilmu-ilmu Inform. dan Manaj. STMIK, no. November, pp. 1–5, 2020.
How to Cite
Copyright (c) 2022 bit-Tech
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
I hereby assign and transfer to bit-Tech all exclusive copyright ownership rights to the above work. This includes, but is not limited to, the right to publish, republish, downgrade, distribute, transmit, sell, or use the work and other related materials worldwide, in whole, or in part, in all languages, in electronic, printed, or any other form of media, now known or hereafter developed and reserves the right to permit or license a third party to do any of the above. I understand that this exclusive right will belong to bit-Tech from the date the article is accepted for publication. I also understand that bit-Tech, as the copyright owner, has sole authority to license and permit reproduction of the article. I understand that, except for copyright, any other proprietary rights associated with the work (e.g. patents or other rights to any process or procedure) must be retained by the author. In addition, I understand that bit-Tech permits authors to use their papers in any way permitted by the applied Creative Commons license.